Shipping speed and timing questions
How long does REI shipping take?
Shipping time varies based on several factors, including the shipping speed selected at checkout, the item, the item's location, the item's availability, the shipping address and our carrier partners. Weather, carrier delays and other unforeseen circumstances also might impact delivery time.
Find the latest estimated dates for your items in checkout or on your order details page. In-store or curbside pickup (available at most locations) is a free alternative to shipping. Learn more about store pickup.
REI offers three shipping speeds (All timing is estimated):
- Standard shipping: 5–7 business days
- Faster shipping: 2–3 business days
- Fastest shipping: 1–2 business days
Packages do not ship from our distribution center on the following holidays:
- New Year's Day
- 4th of July
- Martin Luther King Jr. Day
- Labor Day
- President's Day
- Thanksgiving and the day after Thanksgiving
- Memorial Day
- Christmas
What is an estimated arrival date?
An estimated arrival date is the day we anticipate your package will be delivered. Estimated arrival dates are not guaranteed, and there might be a few different dates per order, based on item location or availability. Weather, carrier delays and other unforeseen circumstances also might impact delivery time. Please note that some items require a signature for delivery. Estimated arrival dates are for U.S. domestic orders. Learn more about International Orders and Shipping.
Find the latest estimated dates for your shipped items in checkout or on your order details page.
Estimated arrival dates don't apply to:
- Deliveries to Alaska, Hawaii, P.O. boxes and rural areas
- Deliveries made to U.S. territories, APO, FPO and international addresses
- Items that must be sent by ground shipping: hazardous, flammable, and oversize items as noted in the product information
- Items shipped common carrier freight, including boats and car-top boxes
- Bikes
- Items that are pre-order, backorder or out of stock at the time of ordering
What is an estimated pickup date?
An estimated pickup date is the day we anticipate your item(s) will be ready for free in-store pickup. Estimated pickup dates are not guaranteed, and there might be a few different dates per order, based on item location or availability. You will receive emails as items are ready.
Orders will be canceled if not picked up by the "pick up by" date (typically 14 days after the last batch of pickup items are ready). Call the store to extend your pickup window. Otherwise, orders not picked up on time will be canceled. We'll release any holds placed on your credit card and refund any associated payments.
Find the latest estimated dates for your pickup items in checkout or on your order details page.
When will my free in-store pickup order be ready?
In-store pickup dates vary based on product availability. Specific dates are viewable on the product page when you choose "Pick up at store" and/or in the cart when you select and add the item to your cart. Changes to your pickup date can be found on your order details page, and most updates also will be sent via email. Learn more about store pickup.
Note: Estimated pickup dates might change based on how quickly the store can assemble your bike(s). Learn more about bike pickup dates.
When will my bike(s) be ready for in-store pickup?
Find the latest estimated dates for bikes in checkout or on your order details page.
Estimated pickup dates for bikes might change or be different from other items in the same order. Bikes typically need a few extra days for assembly and inspection after they arrive at the store. We'll email you with updates and pickup information when it's ready to roll. In the meantime, please call your store's bike shop with questions.
When will my physical REI gift card or e-gift card be delivered?
There are two shipping options for physical REI gift cards: Standard shipping and Faster shipping.
- Standard shipping takes approximately 5–7 business days via USPS mail.
- Faster shipping takes approximately 2–3 business days via UPS.
Please note: REI no longer ships gift cards internationally, including to Canada. Consider sending an REI e-gift card to international recipients.
REI e-gift cards are emailed directly to your recipients and usually arrive within a few hours of purchase—or on the scheduled delivery date.
How is shipping restricted on hazardous or flammable items?
Some hazardous items are not available to ship and must be ordered to pick up at an REI store. If this is the case, it will be noted on the product page and at checkout.
Shippable hazardous or flammable items must be sent via surface or ground shipping. Therefore, they might ship separately from the rest of your order and/or be ineligible for Faster or Fastest shipping speeds.
Please note hazardous or flammable items cannot be sent to P.O. Boxes, Alaska, Hawaii, APO, FPO, U.S. Territories or international addresses.
Where can I get more information about shipping and delivery delays?
We work hard to fulfill all orders by their estimated arrival dates, but deliveries might take longer than expected due to high order volume, carrier delays, weather, or other unforeseen circumstances. Though we try to provide you with the latest information, some carrier tracking information updates and delivery status might be delayed.
If you have received a shipping confirmation email, your package has left our facilities and is on the way. To view your order status and get tracking information, please check your Purchase Status page.
Who do I contact for other shipping timeline questions?
For shipping-related questions, please contact us directly at 1-800-426-4840.